Website Terms and Conditions

1. Ellactiva
a) “Ellactiva” is the trademark or registered trademark of Oxford Pharmascience Limited and/or our affiliates in the U.K. and in other countries.
b) The material in the website is copyright to Oxford Pharmascience Limited or our content and technology providers. You are welcome to view, print and download the contents of the website for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us
a) Our contact address is: Oxford Pharmascience Limited, 2 Royal College Street, Camden, London, NW1 0NH. You may also contact us by email at sales@pharmascience.co.uk

3. Website Information
a) We have tried to ensure that information provided in the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products
a) The description and specification of products in the website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
b) We may correct any error appearing in the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

5. Ordering Products
a) You may order products from the website by submitting a completed order form through the check-out procedure. b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

6. The Price and Payment
a) The price of the products will be the price quoted in the website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges as quoted in the website at the time we accept your order – unless your order qualifies for free delivery.
c) Payment is made by PayPal or credit card at the time we accept your order. (The payment methods we accept are listed in the website at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.
d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

8. Cancelling Orders
a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.
b) If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned below. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service.
c) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

9. General
a) The products advertised in the website are intended for sale to persons dealing as consumers and are not for re-sale.
b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.
c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

Returns policy
If, for any reason, you are not happy with your purchase, just return the item(s) within 30 days of ordering and we’ll exchange or refund it.

You can post your unwanted item(s) back to us, please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please indicate the reason for return on the delivery note.

Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show in your account.

Lost or damaged parcels
If you have any lost or missing products from your order then please contact our Customer Care team; email sales@pharmascience.co.uk

Lost parcels must be reported within 30 days of the dispatch date – we will not be liable for any loss should you fail to do this.

We take great care to ensure your items reach you in good condition. However, if you are unfortunate enough to receive a damaged item, just return it to us and we will happily refund or replace it.

Additional Returns Information
We retain the right to request a return of the faulty products, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.

Returns address:?Ellactiva
C/o Chadwick Trading Ltd
Unit 15 Worcester Road Trading Park
Chipping Norton
Oxfordshire
OX7 5XW